Terms of Service

Last updated: [DATE]

These terms govern use of SlackTide, online booking software provided by [LEGAL BUSINESS NAME] (“SlackTide”, “we”, “us”). By creating an account or booking through a SlackTide booking site, you agree to them.

The service

SlackTide gives tour, charter and rental operators (“Operators”) a booking site, payments through their own Stripe account, a staff dashboard with an AI assistant, a crew app, online waivers, and customer messaging. Guests book trips and rentals with the Operator, not with SlackTide; the Operator is responsible for its trips, prices, policies, safety and waivers.

Operator accounts

Operators must give accurate business information and keep login details secure, and are responsible for their staff's and crew's use of the account.
Operators must have the right to contact their customers and must follow applicable laws, including consumer, privacy and messaging rules.
Operators review changes the AI assistant prepares before confirming them, and remain responsible for the result.

Fees and payments

Customers pay a booking fee at checkout, as a percentage of the ticket price (not tax or tips). It is made up of SlackTide's platform fee (currently 4% of online bookings, or as agreed in writing) and, if the Operator chooses, the Operator's own fee (0–10%), for example to cover card processing. SlackTide's share is collected through Stripe Connect when the customer pays; the Operator's share stays with the Operator. When a booking is refunded, the matching share of SlackTide's fee is returned. Card processing fees are charged by Stripe under the Operator's Stripe agreement.

Text-message (SMS) program

Program: SlackTide booking and trip notifications, sent on behalf of the Operator you booked with or work for.

Messages: booking confirmations, reminders, waiver links, schedule changes and weather cancellations for guests who opt in at checkout; trip assignments and reminders for crew. No marketing is sent by text.

Frequency: varies with your bookings or schedule. Message and data rates may apply.

Opt out: reply STOP to any message to stop texts. Help: reply HELP, or contact us at [CONTACT EMAIL] or [CONTACT PHONE].

Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of any purchase. See our Privacy Policy.

Acceptable use

Don't misuse the service: no unlawful, fraudulent or abusive content, no spam, no attempts to break or overload the service, and no access to accounts or data that aren't yours.

Availability and changes

We work to keep SlackTide available and secure, but the service is provided “as is” and may occasionally be interrupted. We may improve or change features, and will give Operators reasonable notice of material changes to fees or these terms.

Limitation of liability

To the extent allowed by law, SlackTide is not liable for indirect or consequential losses, and our total liability for any claim is limited to the platform fees the Operator paid us in the three months before the claim. Nothing in these terms limits liability that can't be limited by law.

Ending the service

Operators can stop using SlackTide at any time and ask for an export of their data. We may suspend accounts that break these terms or put guests, Operators or the service at risk.

Governing law

These terms are governed by the laws of the State of [STATE], without regard to its conflict-of-laws rules.

Contact

[LEGAL BUSINESS NAME]
[BUSINESS MAILING ADDRESS]
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE]