Privacy Policy

Last updated: [DATE]

This policy explains how [LEGAL BUSINESS NAME] (“SlackTide”, “we”, “us”) collects, uses and protects information when you use SlackTide, our online booking software for tour, charter and rental operators (“Operators”), including the booking sites, staff dashboard and crew app we host for them.

Who this covers

Operators and their staff and crew who have a SlackTide account, and guests who book a trip or rental through an Operator's booking site. For guest bookings, SlackTide provides the service on the Operator's behalf; the Operator decides how it uses its customers' information, and its own privacy policy also applies.

Information we collect

Account information: names, email addresses, phone numbers and roles of Operators, staff and crew.
Booking information: guest names, email address, mobile phone number, party size, trip details, optional ZIP code, notes, and signed waivers (name, date of birth, signature).
Payment information: card payments are processed by Stripe on the Operator's own Stripe account. We do not store full card numbers.
Technical information: basic logs such as IP address and browser type, used to keep the service secure and working.

How we use information

To run bookings and payments; send confirmations, reminders, waiver links and trip updates (including weather cancellations); let crew check guests in; provide support; and keep the service secure. With your separate permission, an Operator may email you offers; every offer email has an unsubscribe link.

Text messages (SMS)

If you give a mobile number and agree to receive texts, the Operator you booked with, through SlackTide, may text you about your booking: confirmations, reminders, waiver links, schedule changes and weather cancellations. Crew members may receive texts about trips they are scheduled to work. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to texts is not required to book.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver messages on our behalf (such as our SMS provider).

Who we share information with

We do not sell personal information. We share it only as needed to provide the service:

With the Operator you booked with, and its staff and crew.
With service providers that help us run SlackTide, under contracts that limit their use of the data: payment processing (Stripe), text messaging (Twilio), email delivery, hosting and databases, and an AI provider that powers the staff assistant.
When required by law, or to protect the rights and safety of guests, Operators or SlackTide.

How long we keep information

We keep booking and waiver records for as long as the Operator needs them for its business, legal and insurance purposes, and account information while the account is active. We delete or anonymize information when it is no longer needed.

Security

We use encryption in transit, access controls and reputable hosting providers. No system is perfectly secure, but we work to protect your information and will notify affected users of a breach as required by law.

Your choices and rights

You can ask to see, correct or delete your information by contacting us or the Operator you booked with. You can stop texts by replying STOP and stop offer emails with the unsubscribe link. Depending on where you live, you may have additional rights under local law.

Children

SlackTide is not directed to children under 13. Guests under 18 may be listed on a booking, and their waiver is signed by a parent or guardian.

Changes

We may update this policy. We'll post the new version here with a new date.

Contact

[LEGAL BUSINESS NAME]
[BUSINESS MAILING ADDRESS]
Email: [CONTACT EMAIL]
Phone: [CONTACT PHONE]